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How to Configure Windows Remote Assistance in Windows 10?

Posted in Networking, Windows2 years ago • Written by Shais1 Comment

In a network, the best way to  fix the client Windows problem is using Windows remote assistance. A technical support person can always easily help the client computers  remotely using Remote Assistance. The Windows remote assistance is not good enough for WAN but a suitable remote control tools for inside the network.

Here I’m trying to setup and configure Windows remote assistance between tow system using Windows 10 and Windows 8.1. If you need to know more about Windows remote assistance ability and functions, visit the official page of Windows Remote Assistance to Microsoft website.

Configure Windows Remote Assistance

To configure remote assistance in Windows 10, simply type “Sysdm.cpl” on the Windows Run then press enter to open the system properties.

Allow Remote Assistance connections to this computer

Allow Remote Assistance connections to this computer

Now on the System Properties select Remote tab and check the RA to enable it. Then click OK to applying the changes. In Windows by default the RA is enabled and need to be the fire wall eof RA.

In order to enable RA to communicate through network, go to control, Windows Firewall, click “Allow an app or feature through firewall“.

Windows Firewall - Allowed Apps

Windows Firewall – Allowed Apps

Now click Change settings then select Remote Assistance and select both Private and Public.

So the remote assistance has been enabled successfully. Now try to send and invitation to a trusted person or technical support person to help you.

  1. Go to Control Panel, System and Security, under System click Lunch remote assistance or type “msra” to the run. Both work the same but the command is short and easy.
Invite Someone you trust him

Invite Someone you trust him

2. On the Windows Remote Assistance page click Invite someone you trust to help you.

Save Remote Assistance Invitation

Save Remote Assistance Invitation

3. Click Save this invitation as a file. I have saved this file to a network shared folder.

Remote Assistance Password

Remote Assistance Password

4. Send this password for the trusted person with invitation file…

OK, the configuration has finished on Windows 10. Now try to connect to this PC from  technical PC.

Go to technical PC and open the invitation file from the shared folder.

Network Shared Folder

Network Shared Folder

You see the Invitation file and saved password to a text file. Click to open the invitation and enter the password to connect to Windows 10.

Remote Assistance Message

Remote Assistance Message

Now on Windows 10 you have received a message. Just click Yes to allow technical PC to connect to your PC.

Windows 10 Remote Assistance

Windows 10 Remote Assistance

Finally you are connected to Windows 10. You can control the Windows 10 remotely.


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Shais

I'm a network and Information Security instructor. Here is my online pictorial notebook. I would like to write and share my experience through this website for computer enthusiasts and technology geeks.

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1 Comment so far. Feel free to join this conversation.

  1. Help for Windows 10September 30, 2016 at 12:32 pm - Reply

    For windows 10 helpline feel free to contact us on our windows 10 help number +1-888-318-6213. or visit our website

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